🇷🇼Recruit a domestic worker from Rwanda

Full refund: the first 90 days

Under the recruitment regulation (Ministerial Decision 390/2026), if any of the following occurs within the first 90 days of the worker starting with you, the office refunds the full service amount within 15 days, or, by written agreement, provides a replacement at no extra cost:

• The worker's actual job or conditions differ from the signed job offer
• Refusal to work without acceptable excuse, or leaving without legal cause (the office pays the abandonment-report costs)
• Medical unfitness, a contagious, chronic or mental illness, or pregnancy before starting work
• Assault on the employer or a family member (proven by the authorities)
• Return at the foreign agency's request for reasons not attributable to you
• Natural death during the contract
• Total or partial disability from an illness or condition arising after arrival

Service guarantee: two full years

The service guarantee runs two years (730 days) from the day the worker starts with you. From day 91 to the end of the two years, if any of the cases above occurs:

• The service amount is refunded pro rata to the remaining contract days: (service amount ÷ 730) × remaining days
• Only administrative expenses of up to 1% of the service amount, plus government fees due, may be deducted
• Paid within 15 days of the worker's return to the office
• Or, by written agreement, a replacement whose recruitment costs the office bears in full, guaranteed for the remaining period
• The service contract is insured with an approved insurer; you receive a copy of the policy at signing

Condition: The refund right is lost if there was fraud about the work conditions, salary unpaid for more than two consecutive months (or three in a year), immoral conduct, harassment or violence towards the worker, or a serious workplace danger left unaddressed. The office must be notified within 30 days of the event.