Question 1

Is the office licensed?

Accepted Answer

Yes. Maqamat Recruitment Office is licensed by the Ministry of Labour in the Sultanate of Oman; the licence and CR numbers are shown in the site footer.

Question 2

What exactly do the recruitment fees cover?

Accepted Answer

The ticket, insurance on the service contract, the two-year guarantee, airport reception and the first 48 hours of housing, the worker's orientation programme, and online filing of the procedures. The monthly salary and government fees are paid separately.

Question 3

Are government fees included in the recruitment price?

Accepted Answer

No. The recruitment fee covers the ticket, contract insurance and the two-year guarantee. Government fees, OMR 174 in total, are paid to the authorities separately, and we show them to you in full before you sign.

Question 4

When do I pay each fee?

Accepted Answer

In two stages: OMR 128 before the worker arrives (permit, visa, medical attestation and contract registration) at the permit-and-visa step, and OMR 46 after she arrives (worker data, medical and labour card) at the travel-and-arrival step. The recruitment fee itself is a deposit at signing and the balance on handover of the worker, per the model service contract.

Question 5

How long does arrival take?

Accepted Answer

From 5 business days for Kenya to 21 for the Philippines, from the contract date. The regulation binds us to a maximum of 45 days; if we fail, you may cancel or grant a written extension of up to 30 days, and on breach you get a full refund plus 5% of the service amount within 15 days. Delays caused by force majeure are excepted if we notify you in writing within 3 days, and for no more than 30 days.

Question 6

What if the worker doesn't work out?

Accepted Answer

The service guarantee is two years from the first working day. In the cases the regulation defines (job differs from the agreement, refusal or abandonment, medical unfitness or pregnancy before starting, assault, return at her agency's request, death, disability) you get the full service amount back within the first 90 days, and pro rata to the remaining days after that, or a replacement at our cost by written agreement. Notify us within 30 days of the event.

Question 7

Do I need to visit the Ministry myself?

Accepted Answer

We file the permit and visa online on your behalf at no extra fee. After arrival the worker must move to your home within 48 hours, and her residence, medical in Oman and employment contract must be completed within 30 days, these are the employer's obligations under the service contract, and we arrange them with you.

Question 8

What is the worker's monthly salary?

Accepted Answer

From OMR 80 for African nationalities and OMR 160 for Filipino workers, paid directly to the worker as contracted.

Question 9

Is there orientation or training for the worker?

Accepted Answer

The orientation programme on local customs, the worker's rights and duties and how to complain is required by the regulation and included in the fee. We also offer optional training on household basics and appliances.

Question 10

Who keeps the worker's passport?

Accepted Answer

The passport is the worker's property and stays with her; the office may hold it only with her written consent. The office also never charges the worker anything for her recruitment or placement.

Question 11

When is the refund right lost?

Accepted Answer

If there was fraud about the work conditions at contracting, the salary went unpaid for more than two consecutive months or three months in a year, there was immoral conduct, harassment or violence towards her, or a known serious danger at the workplace was left unaddressed. If the office is not notified within 30 days of the event, up to 5% may be deducted.

Question 12

Is the recruitment contract insured?

Accepted Answer

Yes. The regulation requires the office to insure every service contract with an approved insurer, covering the service-amount refund in the guarantee cases; you receive a copy of the policy when you sign.

Question 13

What if I want to end the contract early?

Accepted Answer

The service contract ends only by mutual agreement or in the cases the regulation sets. If either party ends it early for reasons of its own, the other party is owed compensation of no more than 10% of the contract amount.

Question 14

Can I try the worker before contracting?

Accepted Answer

For workers already in Oman on the office's temporary work licence, the regulation allows a 7-day trial in your home before her services are transferred (28 days in total at most, with up to 4 employers, once per employer). This is shown on the candidate's profile whenever it applies.

Question 15

What if I return the worker for a reason outside the guarantee cases?

Accepted Answer

The office takes her back and houses her, but in that case the housing, food, healthcare and repatriation costs are on the employer, and the service amount is not refunded. The office may transfer her services to another employer within 15 days or send her home.

Frequently asked questions

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